To receive the amounts paid by travellers, simply enter your billing and payment details in the Provider Area, by accessing the Billing Profile section.

You can manage your billing and payment details yourself, updating them in case of changes. If, starting from a departure date, you want invoices and/or related payments to be made based on new details, remember to update them by the start date of the departure in question.

In the event of an emergency and you need to change them AFTER the departure date, please contact our Customer Care no later than the first working day after the departure date.

It is your responsibility to ensure that your billing and payment details are always up to date and correct. Sailsquare accepts no responsibility for the accuracy of this information.

Please also note that:

• If the billing details you provided are incorrect and are not accepted by the Revenue Agency’s electronic invoicing system (SDI – Sistema di Interscambio), the payment of your fees may be delayed.
• If the payment details you provided (e.g., incorrect IBAN) are incorrect, any additional costs incurred by Sailsquare to process the payment may be charged to you and deducted from the total amount payable.

Sailsquare collects the fees paid by Travellers on your behalf and undertakes to pay them to you, minus the cost of the service, on the second working day after the start date of the Departure. For example, if the start date is Saturday, the fees will be paid on the following Tuesday.

However, the payment of the collected amounts can only be processed once the electronic invoicing system of the Italian Revenue Agency (the SDI – “Sistema di Interscambio”, the national platform that receives, validates and officially registers electronic invoices in Italy) has accepted the issuance of the relevant electronic invoice. This timing does not depend on Sailsquare and, in the event of delays in the validation process by the SDI, the transfer of the amounts to your account may be delayed.

Delays in the payment of the collected amounts may also occur if:

• The billing or payment details you provided are incorrect
• Your receiving bank account is held at a bank located outside the SEPA area.