Last updated: May 27, 2019

Key terms

Crew Leader: according to this policy, the Crew Leader is defined as a user enabled to list experiences on the platform.

Minimum crew: it’s the minimum number of people that must participate to the experience in order for it to be Confirmed. This value is defined by the Crew Leader at the time of the creation of the experience itself.
The Crew Leader may NOT change this number after the listing of the experience, but he/her can confirm it, regardless of the number of people on board.

Confirmed experience: a Confirmed experience is an experience whose departure has been confirmed by the Crew Leader that organizes it who, therefore, commit him/herself to carry it out. An experience can be in Confirmed status since its creation, or switch to Confirmed later on. When an experience that was not previously confirmed switches to Confirmed, all users on board receive an email notification of such change of state.
Note: A Confirmed Experience is up to 70% more likely to receive bookings from users, on the other hand he/she who organizes it is bound to carry it out, regardless of the actual number of people on board at the time of departure.

Fees collection and payments

When you organize an experience on Sailsquare, you have to define how many people make up the minimum crew - i.e. the minimum number of people on board in order for the experience to be confirmed and, therefore, commit yourself to carry it out - and how much is the participation fee.

In case you organize an experience as Crew Leader without a boat of your own, you will also must sign the boat rental contract, both as renter and as a Crew Leader, for the boat used for the experience or demonstrate to have the full availability of the boat for the length of the experience. The signing of the contract is a prerequisite in order for the experience to be confirmed.

Sailsquare is responsible for collecting the individual fees by participants in the experience on your behalf and turn them to you, after deducting its commission fees, within two working days after the holiday departure.

Renouncement by the Crew Leader

Unconfirmed experience

If, for some reason, you are forced to cancel an experience that you’ve planned and this experience it’s not Confirmed - you can cancel the experience at any time without having to pay any penalty.

Confirmed experience

If for some serious reason, you are forced to cancel an experience that you are organizing, and this experience has already been Confirmed, you must notify us immediately. In such case Sailsquare will cancel the experience and return users the fees they have paid.Anyway, you will be charged Sailsquare commissions on collected fees up to that point.

Renouncement by a user

If a user opt out of an experience earlier confirmed, the fees paid by the user will be retained and will be turned to you, together with the other collected fees. In exchange, you agree to keep the experience as Confirmed. If, however, the experience was not confirmed, Sailsquare will refund the user its paid fees.