Crew Leader: according to this policy, the Crew Leader is defined as a skipper enabled to list experiences on the platform.
Minimum Crew: it’s the minimum number of people that must participate to an experience in order for it to be Confirmed. This value is defined by the Crew Leader at the time of the creation of the experience itself.
Confirmed experience: is an experience whose departure has been Confirmed by the Crew Leader that organizes it who, therefore, commits him/herself to carry it out. An experience can be in Confirmed status since its creation, or switch to Confirmed when it reaches a number of participants equal to the Minimum Crew. Furthermore, regardless of the number of participants, the Crew Leader can confirm an experience at any time before departure. When an experience that was not previously Confirmed switches to Confirmed, all users on board receive an email notification of such change of state.
If the experience requires a fee, at the time of booking you will be required to pay an amount equal to the price of the experience, multiplied by the number of selected shares, to which sailsquare's service fees will be added; moreover, any discounts you are entitled to will be deducted from the price, i.e. credits arising from the “reward program”, or from a coupon.
User cancellation from an experience by the Crew Leader
From the moment you make a reservation for an experience, the Crew Leader who organizes it has 24 hours time to cancel your reservation. This may happen mainly in the case where the skipper has not updated the availability of spots on board and on sailsquare a number of available spots higher than actual is shown for the selected holiday.
sailsquare is a community based on trust and transparency. For this reason, the skipper has always the right to cancel your booking, even after 24 hours from the reservation, in case you have filled in your profile with inaccurate or untrue data (i.e your age or gender, etc.) or physical conditions that may be risky for your safety during navigation.
In the event that the skipper cancel your participation in a holiday, you will be fully refunded the amount paid.
Withdrawal by the user
You may opt out to participate in an experience and receive a full refund of the amount paid in case you withdraw before the holiday is confirmed.
Otherwise, you don’t have the right to be refunded the paid amount either partially or totally.
If, for some reason, you are forced to give up the experience after it has been Confirmed, you have the possibility to find a substitute that will go on vacation in your place, provided that it is accepted by the Crew Leader as a crew member. In this case, the fee that you have already paid will be treated as paid by the person who will take your place.
In case the Crew Leader confirms the experience before departure, regardless the achievement of the Minimum Crew, you have the right to cancel your booking within 24 hours after receiving the notification email confirming the experience.
Experiences can be canceled for the following reasons:
- failure to achieve the Minimum Crew
If an experience doesn’t reach the Minimum Crew number or won’t be Confirmed by the Crew Leader within departure date, the experience will be cancelled.
- unavailability of the skipper or technical problems with the boat
If, for some serious unexpected reason, the Crew Leader would be unable to carry out the experience or should the boat, at the time of boarding, have serious technical problems that could prevent your safety, the experience will be cancelled and you will be fully refunded the amount paid.
If an experience is canceled, you will be fully refunded the amount paid, except in the event that you have previously given up to the experience..
In no other case, including, for example, reasons of force majeure, bad weather or other factors that prevent the effective carrying out of the planned program, you are entitled to a total or partial refund of the fees you paid.