When you enter the Experience Price for a Departure, our system automatically displays the amount you will receive, already deducting the service cost that we will invoice you and the service cost applied to the Traveller. 

In fact, when you create a Departure, the price you are asked to enter is the final price for the Traveller - visible both on the Experience and Departure pages and in the booking confirmation email - i.e. the price that the Traveller will pay (excluding any additional services offered by Sailsquare, chosen at the time of booking). 

This price includes all Sailsquare service costs, both those charged to you as a Provider and those charged to the Traveller. This setting allows you to always know the price that the Traveller sees when browsing your offers, making it easier for you to negotiate or offer discounts to travellers who contact you.

Yes, you can always agree on a special price with a traveller and send them a Custom Offer directly from the Messages section of the Provider Area.

When you open the details of the conversation with a Traveller, you can see:

• information about the price for the departure to which the message refers
• a box to send your custom offer

To create the offer, simply:

1. Select the number of spots for which you want to make the offer;
2. Enter the new price you want to reserve for the traveller.

You can also send a Custom Offer for the exclusive boat.

The Traveller will then receive an email notification and can proceed directly to book by paying the agreed price.

Note: as with setting prices for your Departures, in this case you must also enter the final price that the traveller will pay, which includes both the cost of the service charged to you as the Provider and the cost of the service charged to the traveller. Again, you will be shown the corresponding net amount that you will receive.

Travellers who make bookings for Experiences listed on our platform can always cancel their bookings. When a booking is cancelled, the spots associated with the booking become available again on the platform and can therefore be booked by other travellers.

In the event of cancellation, you may still be entitled to receive the amount paid by the Traveller: the rules on cancellations and refunds depend on several factors, including the status of the Departure (Not Confirmed/Confirmed) and the number of days remaining before the start date of the Departure.

For more details on cancellation policies, please refer to the Provider Policy.

You can cancel a Traveller's booking by logging into the Provider Area and searching for the booking in the Bookings section.

When a Traveller books one of your Experiences, you will receive an email notification: from that moment, you have 24 hours to reject the booking. After 24 hours, the booking is considered confirmed and you will no longer be able to decline it.

To reject a Traveller's booking, log in to the Bookings section of the Provider Area, locate the booking and click on the ‘Reject booking’ button. You can write a message to the Traveller to explain why you cannot accept their booking: if you are convincing, they may book again!

PLEASE NOTE: When you list an Experience on Sailsquare, you agree to keep the availability of spots up to date, ensuring that the spots listed correspond to those actually available. This is essential to avoid overbooking and to guarantee an optimal experience for all Travellers, even those who book without contacting you first.

We know that distractions can happen to anyone, but our team works tirelessly to bring you the maximum number of bookings: failure to update spot availability and/or repeated cancellations due to overbooking over time could lead to the loss of your quality badge (‘Super!’), reduced visibility of your offers on the platform and, in the most serious cases, the temporary and/or permanent suspension of your Sailsquare account.

Reviews on Sailsquare are not moderated and are visible online as soon as they are submitted.

However, when leaving a review, we ask our users to describe their personal experience in accordance with certain review guidelines contained in our Platform Terms of Use, so that they are constructive and helpful to all users in the community.

We may therefore intervene in the moderation of a review if we believe that it does not comply with our policies. If you believe that the content of a review does not comply with our policies, please report it to us by contacting our Customer Care team. Our team will review the report and get back to you as soon as possible.