To create a new Experience, log in to the Provider Area: on the welcome page, you will find a button to create a new Experience. Alternatively, you can also do this from the Experiences section.

Creating an Experience is organised into four main steps:

Step 1 • Experience
Enter basic information about the Experience, such as destination, boarding and disembarkation locations and times, and minimum number of participants.

Step 2 • Boat & Services
Indicate which boat, among those you have registered on the platform, will be used and which services are included, excluded or available as extras for a fee from among those available.

Step 3 • Description and route
Add a description, enter the itinerary and select photographs from those you have previously added to the Image Gallery to best describe your proposal.

Step 4 • FAQ
Add frequently asked questions from those available to help your guests clarify any doubts before the booking.

To create a new Departure, log in to the Provider Area and go to the Experiences section.

Here you will find a list of all the Experiences you have created, with an indication of their status. If an Experience has been approved, you can associate a new Departure with it by clicking on the ‘+’ button located in the Departures column.

You can then choose between two options:

• Creating a single Departure: Enter the departure date; based on the duration set in the Experience, the system will automatically calculate the end date.
• Creating multiple Departures: Enter the date of the first departure, the frequency (daily or weekly) and the number of Departures you want to create. The system will automatically create all Departures, based on the duration set in the Experience.

For each Experience you create, you have the option of associating a discount, called an Early Booking discount.

The Early Booking discount is defined at the Experience level and is expressed as a percentage discount to be applied to the price of each departure associated with the Experience. For example, if you choose to apply a 20% discount, if you set a price of €1,000 for a departure, the discount will be €200; if you set a price of €500, the discount will be €100, and so on.

You can choose to apply the Early Booking discount, alternatively, to:

• Bookings received until the minimum number of participants you have specified for the Departure is reached.
  For example: if you set a price of €1,000 with a 20% Early Booking discount and require a minimum of 4 out of 8 people to guarantee the departure, the discount will be applied to the first 4 spots that are filled, considering both bookings received on Sailsquare and spots you have reserved for bookings received outside of Sailsquare.
• Bookings received up to a certain date, regardless of the minimum number of participants. In this case, you can also specify two different discounts associated with two different deadlines.
  For example: if you set a price of €1,000 with a 20% Early Booking discount and require a minimum of 4 out of 8 people to guarantee the departure, the discount will be applied to the first 4 spots that are filled, considering both bookings received on Sailsquare and spots you have reserved for bookings received outside of Sailsquare.

Finally, you can also decide to apply a last-minute discount, i.e. a discount that applies from a certain date until the maximum number of participants is reached. To add this discount to individual departures, please contact our Customer Care team. The discount will be applied to all bookings received for the departures to which it has been linked from the moment it is activated.

Yes, if you have serious problems and are unable to make a Departure, you can cancel it.

You can request the cancellation of a departure from the departure details page, within the Provider Area. If there are no bookings, the departure will be automatically cancelled; on the other hand, if there is at least one associated booking, the Departure will not be automatically cancelled. Your request will be sent to our team, who will process it as quickly as possible.

PLEASE NOTE: If the Departure you wish to cancel is confirmed, you will be charged the service costs for the bookings received up to that point.
For more details on cancellation policies, please refer to the Provider Policy.

We know that unexpected events can happen to anyone, but our team works tirelessly to bring you the maximum number of bookings: repeated cancellations over time could lead to the loss of your quality badge (‘Super!’), the deterioration of the visibility of your offers on the platform and, in the most serious cases, the temporary and/or permanent suspension of your account on Sailsquare.